Store Policy
CUSTOMER CARE
At lullaby studio, we are committed to providing exceptional customer service. Our customer care policies are designed to ensure your satisfaction and to provide you with a positive shopping experience.
-
Support: Our customer service team is available to assist you with any questions or concerns. You can reach us via evey@lullabystudio.com.au or 0421 529 727
-
Response Time: We strive to respond to all inquiries within 24 hours on business days.
-
Feedback: We value your feedback and suggestions. Please feel free to share your thoughts with us so we can continue to improve our products and services.
PRIVACY & SAFETY
Your privacy and the security of your personal information are of utmost importance to us. We are committed to protecting your data and ensuring a safe online shopping experience.
-
Personal Information: We collect personal information such as your name, email address, shipping address, and payment details solely for the purpose of processing your order and improving your shopping experience.
-
Data Protection: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.
-
Third-Party Services: We do not share your personal information with third parties except as necessary to process your order (e.g., payment processors, shipping companies) or as required by law.
-
Cookies: Our website uses cookies to enhance your browsing experience and to personalize your interactions with our site. You can control cookie settings through your browser.
WHOLESALE INQUIRIES
We welcome wholesale inquiries and are excited to partner with retailers and distributors.
-
Contact: If you are interested in carrying our products, please contact our wholesale team at evey@lullabystudio.com.au with your business name, contact information, and a brief description of your store or business.
-
Requirements: Please include your business registration number and any relevant credentials to help us expedite your inquiry.
-
Pricing and Terms: Upon approval, we will provide you with our wholesale pricing, minimum order quantities, and terms of sale. We strive to offer competitive pricing and flexible terms to suit your business needs.
-
Support: Our wholesale team is here to support you with product information, marketing materials, and any other resources you may need to successfully sell our products.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Bank Transfer